QA.Hub
Performance Intelligence
94%
Pass Rate
88.4%
Avg Score
1,284
Audits
Reset Password
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🔐
Role-based access
☁️
Firebase secured
📊
Real-time sync
Select Process
Choose your workspace
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Define Audit Parameters
Set the parameters this process's Scorecard will use. These are locked once created.
One parameter per line. End a line with * to mark it Critical (fatal fail). Points for non-critical ones are auto-calculated to add up to your target total.
(split evenly across non-critical parameters)
Upload a .xlsx with columns Parameter and Critical (Y/N). Points for non-critical ones are auto-calculated to add up to your target total.
⬇ Download Template
QA.Hub
BY OPSLYFT
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Agent
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⚡
FATAL FAIL — Critical parameter(s) failed. Score overridden to 0%.
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Overall Score
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Awaiting scores
NC Score (Point-Weighted)
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0 / 0 pts
Weighted by parameter points
Critical — FATAL CHECK ⚡
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Any N = automatic FAIL
Final Result
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85% threshold · FATAL = auto FAIL
Non-Critical Parameters
Total: 100 pts Non-Critical
Critical Parameters
⚡ FATAL — Any N = FAIL
⚡ Marking any parameter as N below will immediately set the overall score to 0% and result in a FAIL.
📋 Call Summary
🔍 Observations
💡 Recommendation
Performance Breakdown
Live point-weighted score per group
Parameter GroupTypePts EarnedPts ApplicableScore %Status
Start scoring above.
Call DateEval DateAgentReviewerCall IDChannelNC ScoreNC PtsCR FatalOverall%ResultCoachingConvertedAction
📭

No audits yet

Complete and save a scorecard to see it here.
Total Evaluations
0
All agents
Avg Overall Score
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Across all audits
Pass Rate
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≥85% threshold
FATAL Count
0
Critical failures
Agents Evaluated
0
Unique agents
🚨 QA Dip Detection Alerts
🏆 Live Leaderboard

No data yet

🥇 Top Performers
⚠️ Needs Coaching
👔 TL-wise Performance
TL NameAgentsEvalsAvg NC ScoreAvg NC PtsCR Fatal CountAvg Overall%Pass RateFATAL Rate

No data yet
📅 Week-wise Performance
WeekDate RangeEvalsAvg NC%Avg NC PtsAvg Overall%Pass RateFATAL Count

No data yet
📆 Day-wise Score Analysis
🗓 Day of Week Performance
Avg score by weekday
📈 Daily Trend — Last 30 Days
Call date based
📊 Audit Volume Trend
Pass / Review / Fail per month
📅 Activity Calendar
Last 26 weeks · Avg QA score
📅 Performance by Tenure Band
Tenure BandAgentsEvalsAvg NC %Avg NC PtsAvg Overall %Pass RateFATAL Rate

No data yet
👥 All Agents Breakdown
#AgentTeamEvalsAvg Overall%FATALStatus

No data yet
📈 Monthly QA Trend
📅 Week-wise Score Trend
📊 Score Distribution
🕸 Radar — Agent Profile
⚖️ Agent Comparison Tool
VS Select two agents to compare side-by-side
Choose two agents above.
📈 Score vs Tenure Correlation
💰 Score vs Conversion
👥 Team-Level Comparison
TeamAgentsEvalsAvg NC%Avg NC PtsAvg Overall%Pass RateFail RateFATAL Rate

No data yet
📋 Parameter Score Summary — Coaching Guide
Shows pass/fail rates per parameter across all audits — useful for coaching sessions.
ParameterTypePointsTotal RatedPassFailPass Rate %Avg Contribution

No data yet
🔥 Parameter Failure Heatmap
Fail Rate: 0% 1–40% 41–70% 71%+

No data yet

📝 Log Coaching Session
📊 Coaching ROI — 30-Day Before vs After
🎯

No coaching sessions logged

Log a session above to track impact.

Total Failures
0
Across all parameters
Top Failure
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Most common miss
FATAL Failures
0
Critical param fails
80% Rule # Params
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Causing 80% of fails
Pareto Chart
Critical (FATAL)
NC Fail
Cumulative %
NC vs Critical (FATAL) Split
RankParameterTypePointsFailsTotal RatedFail Rate%Cumulative%80% Rule

No data yet.
Upload Call Recording
Paste a publicly accessible recording URL — AI will transcribe and score it.
Must be reachable from the internet — links to an internal server (e.g. an office IP like 172.x.x.x) won't work here, since the AI runs in the cloud, not on your local network.
— or —
☉ Sync from Smartflo
Pulls recent call records directly from your Tata Tele CloudPhone/Smartflo account — pick which calls to bring in for your auditors to listen to.
Call Queue
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🤖
Select a call to review
AI auto-scores each call from the transcript. You review, adjust any parameter, then submit as the final audit.
🚀 New Client Onboarding
Toggle Guide
1
Create a Process
Below in Manage Processes → type the client process name (e.g. SALES, CX) → Add Process
2
Add Client Users
Go to Firebase Console → Authentication → Add User → enter their email + temp password. Then tell them to log in once.
3
Assign Process Access
In Assign User Access below → enter their email → select process → select role → Assign
4
Upload Agents
Use Bulk Upload Excel below → upload agent list with Name, EmpID, TL, Team, Tenure
✓
Client is live!
Share app.qahub.online with their team. They log in and start auditing.
⚙️ Manage Processes
0 processes
Max 6 letters. Becomes the permanent process ID.
Process IDCreatedCreated ByAction
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Run once to move old LQ audits into the new process structure permanently
👥 Assign User Access
Grant process-specific roles
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📤 Bulk Upload Agents via Excel
Upload .xlsx with columns: Name, EmpID, TL, Team, Tenure
No file selected
⬇ Download Template
🔐 Grant Admin Access
Current Admins
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➕ Add New Agent
👥 Agent Directory
0 agents
Emp IDFull NameTL NameTL EmailTeamTenureEmailAction
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